Shipping policy


Terms of delivery of the online store. The seller reserves the right to change these terms of delivery by unilateral decision without prior notice.

If there are problems with placing the order or delivery, please contact our customer service.

Timcen Jewelery (Y-2230386-2)

Kielotie 47, 01351 VANTAA


tel. +358 440 585 925


Payment service provider Klarna

Klarna AB (556737-0431) acts as the implementation and payment service provider of the payment brokerage service in cooperation with Finnish banks and credit institutions. Klarna AB appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Klarna AB is a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Terms and conditions of Klarna AB (556737-0431), Sveavägen 46, 111 34 Stockholm), which you can find at the checkout. If you have any questions regarding payment, please contact Klarna's customer service directly at tel.

Delivery and shipping costs

We use several different delivery methods in the online store. Delivery methods and prices may vary depending on the weight, quantity and dimensions of the product. Delivery prices can also be requested dynamically directly from transport companies. Not all delivery methods are necessarily available for all products.

You can see up-to-date information about the delivery price and the delivery methods available for the order at the online store's checkout. The shipping costs of the selected delivery method are always added to the shopping cart amount. We deliver the order using the delivery method you choose.

Delivery time

Product delivery times can be stated in the product information. We always try to deliver all orders as quickly as possible, but the delivery time may vary by product or delivery method. Any different delivery times will be announced separately on the online store's website.


Products ordered from the online store have a 14-day right of cancellation in accordance with the Consumer Protection Act from the order date, unless otherwise stated in the product information.

Before canceling the order, the customer must contact our customer service and inform them of the cancellation and the upcoming return of the products. It is possible to make a return for all or only part of the products in the order. The products to be returned must be unused, in the original packaging and without defects.

The seller has the right to partially or completely reduce the value of the product if the products have been used, errors have occurred, the original packaging has been lost or the products are otherwise not in the condition in which they were sold to the customer.

Delivery costs will be refunded according to the price of the cheapest delivery method.

The payment is returned in the same way as the order was paid for. For example, when paying by card, the refund amount is credited to the card. If this is not possible, another way to refund the payment will be agreed.

Customer service

You are always in contact with our customer service in possible problem situations.